Issue


When you try to activate your KeyShot Subscription license and sign into your KeyShot Cloud Account you get the error below. You are supposed to be the user of the license and do not think anyone else is using it.


Activation code has already been used. Please check if the license has already been activated by another user in your organization.


Environment Details


  • KeyShot 
    • Versions 2023
    • 11
  • Subscription License



Cause


  • The license has already been activated and tied to a KeyShot Cloud Account. Once it is activated, you do not need to enter the serial code again to activate KeyShot. You only need to sign into your KeyShot Cloud Account and select the correct license
  • Your license is registered to a different email address and you are signing into the wrong KeyShot Cloud Account. 



Resolution


If the license has already been activated, you do not need to activate it again with a serial code. Instead you only need to log into your KeyShot Cloud account and select the correct license. See the instructions below:

1. Select 'Activate my license'.
2. Select 'I have a subscription'.
3. Sign into your KeyShot Cloud account.
4. You should see a screen like this:



5. At this point, simply select 'Next' and then 'Finish' (Do not select 'Activate new license').