When importing a CAD file into KeyShot, the following error occurs:

No geometry retrieved from {file path}/{assembly name}.SLDASM.
Possible causes:
File version may be unsupported.
You may need to export polygonal data from your modeling system.
For additional help please contact
(Error code 7)

Environment Details

  • KeyShot
    • Any version
  • CAD Software
    • Any version


  • Error code 7 occurs when there is incompatibility between the CAD software version and the version of KeyShot you are using.


Depending on the CAD software and your KeyShot version, you may need to upgrade your CAD software or your KeyShot version. You may also be able to use the plugin. 

Please contact support for more information regarding compatibility.

Additional Resources