Issue


When using an analytics database and the database is corrupted the following error occurs with KeyShot


QSqlError("11", "Unable to fetch row", "database disk image is malformed")



Environment Details


  • KeyShot 
    • Version 2023



Cause


  • Corrupted analytics database.



Resolution


Delete the local database.


  1. Navigate to C:\Users\<USER_NAME>\AppData\Local\Luxion\KeyShot 12\analytics.db.
  2. Delete the analytics.db file.
  3. Re-launch KeyShot. KeyShot will automatically create a new, empty database.